UK Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which UK Removals provides removal, relocation, packing, storage coordination and related services. By booking a service, you agree that these Terms and Conditions form the entire agreement between you and UK Removals for the services requested.
1. Definitions
In these Terms and Conditions:
Client means the person, firm or company who requests or accepts a quotation from UK Removals or who makes a booking for services.
Goods means all items to be packed, handled, carried, transported or otherwise dealt with by UK Removals in the course of providing services.
Services means removal, relocation, loading, unloading, packing, unpacking and any related activities agreed in writing between the parties.
Service Area means the regions in which UK Removals offers services within the United Kingdom, including local, regional and long-distance moves between towns and cities.
2. Quotations and Service Scope
2.1 All quotations are provided in good faith based on the information supplied by the Client regarding the volume of Goods, access conditions and service requirements within the Service Area.
2.2 Quotations are normally provided as fixed price or as an estimated price based on hourly rates, travel time and mileage within the Service Area. Any applicable congestion charges, tolls, parking fees or additional travel costs may be added where relevant.
2.3 Quotations are valid for the period stated on the quotation or, where no period is stated, for 30 days from the date of issue. After this time, UK Removals may revise the quotation.
2.4 The quotation will specify the scope of the Services, including the moving date or date range, collection and delivery addresses, the expected volume of Goods and any agreed additional services such as packing, dismantling, reassembly or packing material supply.
2.5 Unless explicitly stated in the quotation, the Services do not include disconnection or reconnection of appliances, taking up or laying of fitted floor coverings, removal of doors or windows, or any works requiring a qualified tradesperson.
3. Booking Process
3.1 A booking is made when the Client confirms acceptance of the quotation and these Terms and Conditions, and UK Removals confirms the booking in writing.
3.2 UK Removals reserves the right to refuse or cancel any booking where it reasonably believes the work cannot be carried out safely, lawfully or within the constraints of the Service Area and resources.
3.3 The Client is responsible for ensuring that all information provided at the time of booking is accurate, including addresses, access details, floor levels, parking restrictions, estimated volume of Goods and any special handling requirements.
3.4 UK Removals may request a booking deposit. Where a deposit is required, a booking will not be confirmed until the deposit is received and cleared by UK Removals.
4. Client Responsibilities
4.1 The Client must ensure that suitable parking is available at both collection and delivery addresses. Any parking arrangements, permits or permissions that may be required must be obtained by the Client at their own cost.
4.2 The Client must ensure that access to both properties is safe and adequate for the size of vehicles reasonably required, bearing in mind typical access conditions within the Service Area.
4.3 The Client is responsible for securing, sealing and properly labelling all cartons and containers, unless packing services have been expressly included.
4.4 The Client must remove, or arrange for the removal of, any fixtures, fittings or items requiring specialist dismantling before the arrival of the removal team, unless specifically agreed otherwise.
4.5 The Client must not include in the Goods any prohibited items, including but not limited to live animals, perishable goods, dangerous goods, explosives, firearms, illegal substances, or any items which could reasonably be considered hazardous.
5. Payments and Charges
5.1 The Client agrees to pay all charges in accordance with the quotation and any subsequent adjustments for additional services or time reasonably incurred.
5.2 Payment terms will be displayed on the quotation or invoice. Unless otherwise agreed, payment is typically due either in full prior to the move date or immediately upon completion of the Services.
5.3 Where payment is not received by the due date, UK Removals reserves the right to charge reasonable interest on overdue amounts and to withhold further services until the account is brought up to date.
5.4 If on the removal day the actual work required differs substantially from that described when the quotation was provided, UK Removals may adjust the price to reflect the additional time, labour, travel or equipment required.
5.5 All charges are quoted exclusive of any applicable taxes unless stated otherwise. The Client is responsible for any taxes or charges that may apply to the Services under applicable law.
6. Cancellations and Changes
6.1 If the Client wishes to cancel or postpone the Services, notice must be given in writing as soon as possible.
6.2 UK Removals may apply cancellation or postponement charges based on the notice period, as follows, unless otherwise specified on the quotation:
a If more than seven days notice is given before the agreed move date, no cancellation fee may apply, although any non-refundable costs incurred on behalf of the Client may be charged.
b If between two and seven days notice is given, UK Removals may charge a percentage of the quoted price to cover allocated resources and lost opportunities.
c If less than two days notice is given or the Client fails to proceed on the day, UK Removals may charge up to the full quoted price.
6.3 Any requested changes to dates, addresses, or scope of Services are subject to availability and may result in revised charges.
7. Performance of Services
7.1 UK Removals will carry out the Services using reasonable skill and care, and in a manner consistent with professional standards for removal companies operating within the Service Area.
7.2 While UK Removals will make every reasonable effort to meet agreed dates and times, dates and times are estimates only and may be affected by factors beyond its control, such as traffic, weather, road closures or access issues.
7.3 UK Removals reserves the right to choose the route between collection and delivery addresses, taking into account safety, traffic and regulatory considerations.
7.4 Where access to the property or parking is significantly worse than described at booking, UK Removals may reasonably adjust charges or decline to proceed if it is unsafe or impractical to continue.
8. Packing and Protection of Goods
8.1 If packing services are included, UK Removals will pack the Goods using appropriate materials and methods. The Client should identify any items requiring particular care.
8.2 If the Client packs their own Goods, UK Removals is not liable for damage arising from inadequate or inappropriate packing, including use of unsuitable cartons, overloading of boxes or failure to protect fragile items.
8.3 The Client is responsible for ensuring that all drawers, cupboards and appliances are emptied prior to the move, unless agreed otherwise.
9. Excluded Goods
9.1 UK Removals will not knowingly carry or store:
a Dangerous goods including gas cylinders, flammable liquids, explosives and corrosives.
b Perishable goods including food that may deteriorate or contaminate other items.
c Any illegal goods or substances.
d Cash, jewellery, watches, precious metals, securities, deeds, valuable collections or similar high-value items unless specifically agreed in writing.
9.2 If such Goods are included without UK Removals knowledge, UK Removals will have no liability for any loss, damage or consequences arising and may arrange for the safe disposal of such items at the Client s cost.
10. Liability and Limitations
10.1 UK Removals will take reasonable care of the Client s Goods and property while they are under its control.
10.2 UK Removals liability for loss of or damage to Goods, where such loss or damage arises from its negligence or breach of contract, will be limited to a reasonable amount, having regard to the nature and value of the Goods and the level of charges paid, unless an alternative level of cover has been expressly agreed in writing.
10.3 UK Removals is not liable for:
a Loss or damage arising from inherent defects, natural deterioration or pre existing damage in the Goods.
b Loss or damage to fragile items where the Client has packed them, unless there is clear evidence of mishandling by UK Removals.
c Indirect or consequential loss, including loss of profit, loss of opportunity or emotional distress.
d Loss or damage arising from delays or failures caused by circumstances beyond UK Removals reasonable control, such as severe weather, road closures, accidents, acts of third parties, strikes or public emergencies.
10.4 Any claim for loss or damage must be notified to UK Removals in writing as soon as reasonably practicable and in any event within seven days of completion of the Services, providing sufficient detail to assess the claim.
10.5 The Client is advised to obtain appropriate insurance for Goods of high value or particular sensitivity, and to check that their own household or business insurance arrangements are adequate for the move.
11. Property Damage
11.1 UK Removals will take reasonable care to avoid damage to premises, including walls, floors, doors and fixtures during the move.
11.2 UK Removals is not responsible for damage to premises where:
a The Client or a third party orders the removal team to carry Goods in a manner or through an access way which is clearly unsuitable, and the removal team has clearly described the risk.
b Existing defects, wear or vulnerability in the structure or fixtures make damage likely despite reasonable care.
11.3 Any alleged damage to property must be reported to UK Removals as soon as possible, and in any case within seven days of the move date, to allow inspection and appropriate action.
12. Waste and Environmental Regulations
12.1 UK Removals operates in compliance with applicable UK waste management and environmental regulations.
12.2 The Services do not automatically include disposal of unwanted items or waste. Any removal of waste, furniture for disposal, or other items for recycling or authorised disposal must be agreed in advance and may incur additional charges.
12.3 UK Removals will not collect, transport or dispose of controlled waste or hazardous materials unless it is appropriately licensed to do so and this has been expressly agreed with the Client in advance.
12.4 The Client is responsible for ensuring that any items presented for disposal are lawful and that any necessary documentation or permits are in place.
13. Delays and Storage
13.1 If completion of the Services is delayed for reasons outside UK Removals control, including but not limited to late key release, access being unavailable or delays caused by third parties, UK Removals may charge waiting time at its standard hourly rates.
13.2 If same day delivery becomes impossible due to such delays, UK Removals may arrange for temporary storage of the Goods at the Client s cost, together with an additional charge for any re delivery required.
14. Subcontracting and Personnel
14.1 UK Removals may use employees, agents or carefully selected subcontractors to carry out all or part of the Services, particularly for moves to or from more remote parts of the Service Area.
14.2 These Terms and Conditions will continue to apply in full to any Services provided by such persons.
15. Complaints and Dispute Resolution
15.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with UK Removals at the earliest opportunity so that it can be investigated and, where possible, resolved promptly.
15.2 UK Removals will handle complaints fairly and reasonably, and may request supporting evidence such as photographs or written details.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any disputes or claims arising out of or in connection with them or with the Services, are governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any consumer rights that may allow the Client to bring proceedings in another competent court.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17.2 No variation to these Terms and Conditions will be binding unless agreed in writing by UK Removals.
17.3 These Terms and Conditions are intended to apply to residential and commercial Clients using removal and relocation services within the United Kingdom Service Area and should be read together with any specific terms set out in the quotation or confirmation of booking.
